WebEx Pay-Per-Use FAQ

Frequently Asked Questions

General Questions
What can I do in a WebEx meeting?
I got a Reserve Failed Error when signing up, what does that mean?
What do I need in order to use WebEx?
How do I change my password?
How do I contact Technical Support?
What are the differences between Pay-Per-Use and Meeting Center?
What is multi-point video?

Setup and System Requirements
What do I need to host or attend a meeting using Microsoft Windows?
What do I need to host or attend a meeting using Mac OS?
What do I need to host or attend a meeting using Solaris?
What do I need to host or attend a meeting using Linux?
How can I change my browser settings?
Is VoIP conferencing supported by Pay-Per-Use?
How is VoIP conferencing set up for a Pay-Per-Use meeting?
How is multi-point video set up for a Pay-Per-Use meeting?

Start or Join a Meeting
How do I start a Pay-Per-Use meeting?
How do I join a Pay-Per-Use meeting?
Can I start my meeting prior to the scheduled time?
How do I find the meeting number?
How can I find the meeting password?
Can attendees join without email invitations?
What should I do when "Meeting has not started"?
How do I find the host's personal meetings' page?

Schedule a Meeting
How do I schedule a Pay-Per-Use meeting?
How do I change the time zone?
How do I schedule a teleconference for my Pay-Per-Use meeting?

In meeting
What is the role of an attendee?
How can I make an attendee a host?
How can I make an attendee a presenter?
Can I change the attendee privileges?
Why does my display look funny?

Billing
What are people minutes?
How much does it cost to hold a Pay-Per-Use meeting?
How do I get my invoice for the meeting?
Can I access my bill online?
Will a hard copy of my bill be mailed to me?
Why is my credit card number kept on file?
How do I change my credit card number or expiration date?

General Questions

What can I do in a WebEx meeting?

Give a presentation to anyone, anywhere
Allow anyone in the meeting to view, annotate or edit a document
Share any application on your system, or share your entire desktop
Demonstrate software in real-time
View rich media sources together with other participants
Add video conferencing to your meeting
Take participants on a Web tour

I got a Reserve Failed Error when signing up, what does that mean?

You will encounter this error if the billing address is wrong, if there are insufficient funds in the account, or if the credit card number or expiration date is invalid. Please double check to make sure that you are entering the billing address exactly as it appears on the billing statement. You should also be certain that you are not entering any hyphens in the credit card number.

What do I need in order to use WebEx?

All you need is a computer with internet access and a telephone. To ensure that your computer meets the minimum system requirements please see the Setup and System Requirements section below or refer to the System Test Tool .

How do I change my password?

Just login to your account and click on the My Profile link on the left.

How do I contact Technical Support?

Technical Support Contact Info:

To submit a support request ticket, visit http://support.webex.com/support/submit-ticket.html and click on the “Don’t have a WebEx Account?” button. Choose “Pay Per Use” in the drop-down product list.

Telephone support: 866-863-3910 (toll-free in the United States and Canada) or +1-916-861-3157 for international callers.

What are the differences between Pay-Per-Use and Meeting Center?

Integrated audio conferencing: For US-based users, Pay-Per-Use offers toll-free conference numbers (from the US and Canada), plus US local numbers that can be used by international participants (international toll charges apply). Meeting Center offers international toll-free conference numbers at an additional charge
Record, edit, playback capabilities: Pay-Per-Use supports recording of a meeting by the host on the host’s computer only. Meeting Center supports both host computer recording and WebEx Network Based Recording.

What is multi-point video?

Multi-point video allows more than one meeting attendee to simultaneously share video from their webcams. Pay-Per-Use supports up to four simultaneous video sources in a meeting.

Setup and System Requirements

What do I need to host or attend a meeting using Microsoft Windows?
Minimum requirements to host or attend fully interactive meetings using Meeting Center for Windows:

Windows 98, Me, NT, 2000 SP4, XP SP2, 2003 R2, or Vista
Intel x86 (Pentium 400MHZ +) or compatible processor
Microsoft Internet Explorer 6.0 or higher, Firefox 1.5 or higher, Mozilla 1.7 or higher, , or Netscape 8.1 or higher
JavaScript and cookies must be enabled
Recommend ActiveX be enabled for Intenet Explorer
56K or faster Internet connection

What do I need to host or attend a meeting using Mac OS?

Minimum requirements to host or attend fully interactive meetings using Meeting Center for Mac OS:

Mac OS 10.3 or 10.4 (Intel or PowerPC processor)
Safari 2.0 (Mac OS 10.4)
Safari 1.3 (Mac OS 10.3)
Firefox 1.5 or higher (2.0 or higher recommended)
JavaScript and cookies need to be enabled
Requires Java Runtime Environment (JRE) 5.0 or higher
56K or faster Internet connection

What do I need to host or attend a meeting using Solaris?

Minimum requirements to host or attend fully interactive meetings using Meeting Center for Solaris:

Solaris 9 (SPARC), 10 (SPARC/x86)
Java Plug-In 1.3.1 or later
Firefox 1.5 or higher
Mozilla 1.7 or higher
JavaScript and cookies need to be enabled
Requires Java Runtime Environment (JRE) 5.0 or higher
56K or faster Internet connection

What do I need to host or attend a meeting using Linux?

Minimum requirements to host or attend fully interactive meetings using Meeting Center for Linux:

Kernel: 2.4.21 or above
X Lib: X11R6 or above compatible
C++ Lib: libstdc++ 5
Desktop Environment: XFce 4.0 or above, KDE, Ximian, Gnome
GDK/GTK+ version: 2.0 or above
Glib: 2.0 or above
Sun Java 1.5 or above
OSS Interface (for Audio)
Firefox 1.5 or higher or Mozilla 1.7 or higher
JavaScript and cookies need to be enabled
56K or faster Internet connection

How can I change my browser settings?

You'll need to verify that your browser is set to accept ActiveX controls, JavaScript and Cookies. Please follow the instructions below to verify your browser settings:

For Microsoft Internet Explorer 5.x

Open up a browser window
Open the Tools Menu and go to Internet Options
Choose the Security Tab and click on Custom Level: The first security settings are the ActiveX controls. Please verify that they are all enabled. The 6th security setting for Cookies should also be enabled. When you have verified that these security settings are enabled, please press OK to go back to Internet Options
Click on Advanced Tab
Verify that the Microsoft VMs (Virtual Machines) are all enabled (Java Console, Java Logging and JIT compiler)
After clicking on OK, you will want to restart the computer so the settings take effect

For Microsoft Internet Explorer 6.x

Open up a browser window
Open the Tools Menu and go to Internet Options
Choose the Security Tab and click on Custom Level. The first 5 controls are the ActiveX controls and should all be in the 'enabled' position
Go to your Privacy Tab and click on Advanced
Make sure that you are accepting cookies from all parties (including session)
Go back and click on the 'Advanced' tab
Make sure the Java VMs (Virtual Machines) are all enabled (Java Console, Java Logging and JIT compiler)
After clicking on OK, you will want to restart the computer so the settings take effect

For Netscape Navigator 4.7x

Open up a browser window
Go to the Edit Menu
Choose Preferences
Click on the Advanced category
Verify that Java and JavaScript are checked, including JavaScript for Mail
Verify that Cookies are accepted always
After clicking on OK, you will want to restart the computer so the settings take effect

For Netscape Navigator 7.x

Open up a browser
Go to the Edit Menu on the browser
Choose Preferences
Click on the Privacy & Security/Cookies category
Click on Enable all Cookies
Click on the Advanced category
Verify that Enable Java and XSLT are checked
Click on the SSL category
Verify that SSL Version 2, Version 3 and Enable TLS are checked
After clicking on OK, you will want to restart the computer so the settings take effect

If this solution does not resolve your issue, please feel free to contact Technical Support at 1-866-863-3910 and press option 4. (Toll free in the United States and Canada). +1-916-861-3157 for International.

Is VoIP conferencing supported by Pay-Per-Use?

Yes, voice-over-IP conferencing is supported by Pay-Per-Use. Pricing is $0.02 (two cents) per minute per participant using VoIP conferencing.

How is VoIP conferencing set up for a Pay-Per-Use meeting?

From “Schedule a Meeting,” select the advanced scheduler, select the “Teleconference” tab, then choose Integrated VoIP: Yes.

How is multi-point video set up for a Pay-Per-Use meeting?

From “Schedule a Meeting,” select the advanced scheduler, select the “Meeting Options” tab, check the “Video” box and then choose “Multi-point.”

Start or Join a Meeting

How do I start a Pay-Per-Use meeting?

If you have scheduled the meeting earlier, follow the steps below:

Login to your Pay-Per-Use account
Click on "My Meetings" on the left navigation
Find your scheduled meeting
Click the "Start" link
If you have not scheduled the meeting, you can start an instant meeting by following the steps below:
Login to your Pay-Per-Use account
Click on "Schedule a Meeting" on the left navigation
Enter the meeting topic and password
Make sure that "Now" is selected for Meeting date & time
Enter meeting duration, attendee email addresses
Select your telephony options
Click "Continue" to start your meeting right away

How do I join a Pay-Per-Use meeting?

There are several ways to join a meeting - from the email invitation, from a host's personal meetings page, or from WebEx.com.

If you have the email invitation, follow the steps below:

Open the email invitation
Write down the meeting password if the meeting requires one
Click on the join meeting link in the email and this will launch a web browse.
Enter your name, email address and meeting password in the browser
Click the "Join" button
If you don't have the email invitation, follow the steps below:
Contact the host to get the meeting number and meeting password
Go to http://www.webex.com and click the "Host" tab
Enter the meeting number and click "Attend" button
Enter your name, email address and meeting password if required, and click the "Join" button
To join a meeting from the host's personal meetings page:
Get the URL of the host's personal meetings page and go to that url in your browser
Under Status, the text "Join Now" will appear after the host has started the meeting. Click "Join Now"
Otherwise, "Not started" appears. You may need to periodically refresh the page until the meeting has been started. Once you join the meeting, instructions for joining the teleconference will automatically appear on your screen

Can I start my meeting prior to the scheduled time?

Yes. Just follow the steps described in "How do I start a Pay-Per-Use meeting?"

How do I find the meeting number?

If you are a host, you can find the meeting number in the email that confirms your meeting schedule. If you are an attendee, you can find the meeting number in your invitation. If you are already in the meeting, you can find the meeting number under the "Info" tab.

How can I find the meeting password?

If you are a host, you can find the meeting password in the email that confirms your meeting schedule. If you are an attendee, you can find the meeting password in your invitation. If you are already in the meeting, you can find the meeting number under the "Info" tab.

Can attendees join without email invitations?

Yes.

If you are a host, please provide attendees with meeting number and meeting password if required and ask them to join the meeting following the steps in "How do I join a Pay-Per-Use meeting?"

If you are an attendee, please contact your meeting host to get the meeting number and meeting password. Then follow the steps in "How do I join a Pay-Per-Use meeting?"

What should I do when "Meeting has not started"?

Try the following steps:

Make sure that the meeting number you entered is correct.
Make sure that you are not joining too early and pay special attention to the time zone differences.
Contact the host to see if he or she has started the meeting. If so, please refresh the page.

How do I find the host's personal meetings page?

If you're having trouble finding the host's personal meetings page, verify that you are using the correct URL. Some common mistakes are the following:

Typing 'www' in the URL. WebEx meeting sites do not include the www server name. Instead, they use the following format: https://meetings.webex.com/meet/<host's user name>

Typing http instead of https

If you're having trouble joining the meeting, you may be attempting to join a meeting that has not yet started. On the host's personal meetings page, under Status, the text "Join Now" will appear after the host has started the meeting. Otherwise, "Not started" appears. You may need to periodically refresh the page until the meeting has been started.

Schedule a Meeting

How do I schedule a Pay-Per-Use meeting?

You can schedule a meeting using the following steps:

Login to your Pay-Per-Use account
Click on "Schedule a Meeting" in the left navigation
Enter the meeting name password.
Select "Later" for Meeting date & time and then select the date and time you want to meet.
Enter meeting duration and attendee email addresses
Select your telephony options Click "Continue" to schedule your meeting.

How do I change the time zone?

You can change your time zone using the following steps:

Login to your Pay-Per-Use account
Click on "My Profile".
Scroll down the page and under "Preference" section, select your time zone
Click "Update" to submit the change.

How do I schedule a teleconference for my Pay-Per-Use meeting?

Just select "Yes" for "Integrated teleconference" when scheduling your meeting.

In Meeting

What is the role of an attendee?

A meeting attendee does not need to have a user account to take part in a WebEx Meeting. Attendees in a WebEx meeting will participate in the meeting, but will generally not present information.

Attendees can:

Participate in a teleconference or internet phone conference
View shared documents, presentations, and whiteboards in the content viewer
View shared applications, web browsers, or desktops
View shared multimedia web pages
Participate in a poll
Participate in a chat
Save chat messages to a file
View live video that the presenter sends
Download files that the presenter publishes

The host can change the attendee privileges to allow them to:

Remotely control shared applications, web browsers and desktops
Share their own documents or presentations in the content viewer
Annotate shared documents and presentations in the content viewer
Write and draw on shared whiteboards in the content viewer
Save documents, presentations, and whiteboards in the content viewer
Paste images in pages, slides, and whiteboards in the content viewer
Display different views of pages, slides, and whiteboards in the presentation viewer-for example, full-screen view or thumbnail view

How can I make an attendee a host?

To pass host control to an attendee, the host should:

Open the Participant panel
Highlight the attendee they want to make a host
Select the menu "Participant -> Change Role to -> Host"
The new host will have (host) to the right of his or her name. The host will then become a regular attendee

How can I make an attendee a presenter?

You can make an attendee a presenter only as a host.

Make sure the current presenter has his or her shared application/desktop terminated
Open the Participant panel
Highlight the attendee you want to make a presenter
Click on the "Make Presenter" button at the bottom of the participant panel
A Webex ball icon will appear next to the user to indicate that he or she now is center presenter

Can I change the attendee privileges?

Yes. You can change attendee privileges by selecting the menu ""Participant -> Assign Privileges" You can then enable and disable attendee privileges.

Why does my display look funny?

If the screen does not seem to fit or looks too small on your screen, go to your computer's Control Panel/Display and check the resolution (i.e. 800x600) so that it matches the host's resolution. This should resolve the size discrepancy. To optimize color and texture please have the color quality match as well (i.e. 32-bit).

Billing

What are people minutes?

WebEx Meetings are priced based on "People Minutes." Each participants' computer (including yourself) that is connected to the Web meeting uses up a "people minute" for each elapsed minute of the meeting. 3 people connected to the meeting for 1 hour will use 180 people minutes (3 people x60 minutes =180 people minutes).

To estimate the cost for a Pay-Per-Use meeting, please refer to the meeting cost estimator tool.

If you would like information about other WebEx services please contact our Sales department at 1-866-863-3910, and press option 3. They will be able to provide detailed information about all of our service offerings, corporate accounts, pricing and the differences between the various account options.

How much does it cost to hold a Pay-Per-Use meeting?

Pay-Per-Use meetings are $0.33 per minute, per user with an additional cost of $0.20 per minute, per user for WebEx integrated teleconferencing. Click here for more details.

To discuss other pricing options please contact our Sales department at 1-866-863-3910, and press option 3.

How do I get my invoice for the meeting?

After the meeting has concluded and your credit card has been charged, WebEx will email you an invoice. This process normally takes 24-48 hours.

Can I access my bill online?

Due to security restrictions with disclosing credit card numbers and billing details we are not able to provide access to PPU users online. An Email will be generated 24 hours after a meeting is held detailing the applicable charges.

Will a hard copy of my bill be mailed to me?

No. Billing is only generated via email.

Why is my credit card number kept on file?

Your credit card number is verified the first time you provide it and is kept on file for your convenience. You will always be asked to approve any meeting charges to the credit card number you've provided.

How do I change my credit card number or expiration date?

You can change your credit card information by following the steps below:

Login to your Pay-Per-Use account
Click on "My profile" on the left navigation.
Scroll down the page and under "Billing Information", click "Edit card"
Update your credit card information and press "Submit" button

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